State-owned telecom firm Bharat Sanchar Nigam Ltd (BSNL) cuts mobile call rates by up to 80% for the first two months under a scheme for New customers including Port-In subscribers through Mobile Number Portability(MNP). “BSNL has revamped its infrastructure now. We have decided to cut mobile call rates by up to 80% for new customers so that they get experience of our revamped services,” BSNL, Chairman and Managing Director (CMD) Anupam Shrivastava said. The call rates have been reduced both per minute and per second billing plans, and will be valid only for the first two months after a customer starts using BSNL product.
New customers buying BSNL connections will have to buy a plan voucher of Rs.36 for the per-second plan, and Rs.37 for per-minute plan, including mobile number portability (MNP) customers. Those opting for the Rs.37 scheme will be charged 10 paisa per minute for making local and STD calls on BSNL network, and 30 paisa per minute on other network. Similarly, after recharging phone for Rs.Rs 36, customers will be charged 1 paisa every three seconds on local and STD calls made on the BSNL network, and 2 paisa for three seconds on other network. BSNL has roped in business process outsourcing firm Aegis for customer service. BSNL has also started monitoring complaints on social media to respond to customers’ complaints. The company has also gone MNP positive with 1,57,564 people joining the network, and 1,24,158 leaving between July and November period.